Frequently Asked Questions
Q: Where can I order the products?
A: You're in for a treat! Just rev up your excitement and hit the Bikenbiker icon chilling on the top left corner of this page. Let the two-wheel magic begin! Your journey with Bikenbiker family starts here. You can also visit our store in Bangalore 📍, Chennai📍 and Hyderabad 📍 .
Q: Do you guys fit accessories too?
A: Absolutely! We've got a crew of dedicated and experienced fitment gearheads ready to rock. These gearheads can fit and fix your accessories with the finesse of a stunt rider.Swing by our store locations at Bangalore 📍, Chennai📍 and Hyderabad 📍, Just roll in, and we'll have your ride dialed in for the Ride of your life!
Q: When will my product ship?
A:If your product is in stock, we'll kick it into high gear and have it on its way to you within 24-48 hours – because speed is our middle name. If it's not in stock, no worries! We'll rev things up within 24-48 hours from the moment it roars into our fulfillment facility. Get ready for the ride of your life with your order!
Q: Can I track my order?
A: Upon the shipment of your order, you will receive a tracking number via your registered email address. This tracking number enables you to closely monitor the delivery progress of your package. Additionally, you can conveniently access the tracking number on the "Orders" page within your personal "My Account" section on our website once the product has been dispatched. This provides you with an alternative and easily accessible method to track the status of your delivery.
Q:Are The Products I Buy From You Covered By Warranty?
A: All products acquired from Bikenbiker, with the exception of those falling under the clearance/sale/blemished category, are accompanied by a robust warranty. We serve as the intermediary between you and the manufacturer in matters concerning warranty processes. It is important to note that direct warranties are not offered by Bikenbiker's facility. Should you encounter any issues with our products, kindly navigate to the "My Account" icon located in the top right corner. Within the order list, identify the transaction associated with the product in question, select the warranty option at the top, and prepare for a prompt transition to the warranty page. Here, you may articulate your concerns, include relevant visuals, and rest assured that we will diligently address the matter from that point onward.
Q: Why am I being taxed?
A: As per the current government guidelines, GST must be charged on all finished goods,Also don't you think paying tax is helping the country, Jaihind!!
Q: Why am I being charged for shipping ?
A: If your loot in the cart zooms past Rs 4,999 (that's including GST but excluding delivery charges), we're waving the checkered flag on standard shipping charges. But, if you're cruising below that limit, standard shipping fees apply for that warp-speed delivery.
Q: What if I unbox the wrong product
A:Ok, that shouldn’t happen.But by some cosmic twist, you unbox the wrong prroduct, fear not. We're not leaving you stranded on the wrong track.click that my account icon up in the top right corner. In the order list, find the battle where your product raised a concern, slam on the warranty button up top, and brace yourself for a warp-speed journey to the warranty page. There,Select the option "Wrong item was sent",drop some visuals, and we'll grab the handlebars from there.
Q: What if the product is damaged
A:We usually send gears, not acrobats, but if your package does a stunt and arrives damaged.click that my account icon up in the top right corner. In the order list, find the battle where your product raised a concern, slam on the warranty button up top, and brace yourself for a warp-speed journey to the warranty page. There,Select the option "Product is damaged",drop some visuals, and we'll grab the handlebars from there.